The Ecommerce Playbook is a digital product delivered instantly after payment. This page explains what that means for cancellations and refunds.
Cancelling an order
You can leave checkout at any time before paying — nothing is charged. Once a payment succeeds, access is granted immediately, so a paid order cannot be cancelled.
When we will refund you
- You were charged more than once for the same order (we refund the duplicate).
- Your payment was successful but you did not receive access or the email, and we cannot resolve it.
- The file is damaged or unusable and we cannot provide a working copy.
When refunds are not available
Once the ebook has been downloaded or accessed, we cannot offer a refund for a change of mind, or because results differed from your expectations — the product is educational and outcomes are not guaranteed (see our Terms).
How to request a refund
Contact us within 7 days of your purchase with the email address you used at checkout and your payment reference (it is on your invoice). We will reply with a decision and any next steps.
How long a refund takes
Approved refunds are sent back to the original payment method through our payment gateway. It typically appears in your account within 5–7 working days, depending on your bank or payment provider.
Money debited but the payment failed
If your account was debited but the payment shows as failed or the page did not confirm it, the amount is normally reversed automatically by your bank or the payment gateway within a few working days. If it is not, contact us with the transaction details and we will help trace it.
Questions? Reach us any time through our Contact page or call +91 7483274168.